We had new flooring put in throughout the entire first and second floor of our house. First mistake was leaving an entire room out of the measurements when it was supposed to just be that room’s closet that was excluded. Simple misunderstanding I suppose, as measurements were done contactless while we weren’t home due to COVID, but when the tech came back out to remeasure I overheard him blaming us for it, saying there was no way he would have missed a 12’x12’ room. He never questioned if we really wanted to install hardwood in the entire house except for one room though…seems like an odd thing to do, right? (Should also be a lesson…never talk trash on the homeowner in their own house. Never know who might be listening.)
The installers also started installing floors in another closet that was supposed to be excluded. We caught this but said we’d just include the closets and order more flooring. I told the installers not to cut off the boards at the other closets, so that we could lace in the additional boards and not have a hard cutoff. Well, there was a language barrier with the installers and this request was not honored. When the extra flooring came in the floor in one closet did not even line up with the rest of the floor (see pictures) and due to the hard edge they had to put in T-molding. Not a very clean look for a brand new floor.
I didn’t think there was a whole lot of attention to detail put into our project in general, and if we want the issues with the closets corrected we apparently have to order two entire rooms of flooring, which will cost several thousand more dollars.
For the most part the installation is solid and the installers did fix the areas where the subfloor was creaking. Maybe we just had bad luck or bad communication because the vast majority of reviews seem to be really good. I dunno, I guess the nature of a whole house renovation is that some things will inevitably go differently than expected.
Ultimately my experience with AF&D was not spectacular but not the worst ever either.